We are very excited to see you back in the spas and salons! A few things have changed, so please carefully read the information below:
· Temperature checks – We will be taking our staff’s temperature upon arrival to ensure your safety. We will also be taking guest temperatures before entering. If you or anyone in your household has a fever or has been sick, we ask that you kindly reschedule your appointment.
· Masks – We require ALL clients to also wear masks during services and while shopping in our stores. Our staff will be wearing masks for your protection. We choose to require masks to be worn to protect all of our guests and all of our staff. As a client or customer if you feel you prefer not to wear a mask we understand that position but we request you wait and visit Urban Nirvana at a future time when the COVID 19 guidelines are not in place.
· Contactless checkout – All services will require a credit card to be saved on file at time of booking. This way we can limit physical interaction after your service.
· Cancelation policy – If you should need to cancel or change your appointment, please let us know by 4pm the day prior to your service. For any cancelations after 4pm you will be charged 100% of the service.
· Late arrival – Please make sure you arrive to your appointment on time. We may be unable to accommodate late arrivals. If we need to modify or reschedule your appointment because of a late arrival, you will be charged in full for the service.
· Discounts– We have temporarily suspended all discounts on services and retail.
· Capacity restrictions – We reopened under new guidelines that require us to restrict the number of people in our spas & salons. These new guidelines have required us to adjust schedules and limit the number of services & service providers we have onsite at one time. We are working as quickly as we can to accommodate requests and appreciate your patience.
· No guests – We ask that you arrive by yourself to all appointments. Additional guests will be asked to wait outside the building.
· Limit your personal belongings.
TEMPORARILY SUSPENDED SERVICES
· All 30-minute stand- alone spa services. These include massage, facial and body services. (waxing does not apply)
· Couples massages (These will be performed in separate rooms)
· Buff and bronze
· Lash tints
· Keratin and straightening services